Help Center
Quick answers to the questions our aquarists ask most. Can't find what you need? We're one message away.
How do I track my order?
Log in to your account and visit the Track Order page, or use the link in your order confirmation email. You'll see live status updates from order placed to delivery.
What is the delivery time?
Orders are dispatched within 1–2 business days. Delivery typically takes 2–5 business days depending on your location in Nepal.
Do you offer free shipping?
Yes — standard shipping is free on all orders over Rs 150. Live fish orders include temperature-safe packaging at no extra cost.
Can I return or exchange an item?
Absolutely. You have 30 days from delivery to request a return, provided items are unused and in original packaging. See our Shipping & Returns page for details.
How do I use a coupon code?
Enter your coupon code in the coupon field on the checkout page and click Apply. The discount is reflected in your order total before you place the order.
Are LIVE orders handled differently?
Yes. Live fish and plants are shipped via our dedicated courier using insulated, temperature-safe packaging. Dead-on-arrival claims are covered within 24 hours with photo evidence.
How do I cancel or modify an order?
You can cancel an order from your account's order dashboard as long as it hasn't been shipped. Once shipped, please contact support about delivery options.
Do you ship internationally?
Currently we only deliver within Nepal. For bulk or showroom enquiries outside Nepal, use our contact form and our team will get back to you.